Welcome
Thank you for stopping in and having a look.
We hope you love our items as much as we do.
Thank you,
Regan & Len
Shipping
We ship worldwide with Canada Post, as well as
occasionally with Fedex within Canada and the US. In order to keep
shipping rates reasonable most of our items do not include tracking or
delivery confirmation (unless otherwise noted in the listing
description). We have found the postal system (both within Canada and
internationally) to be very reliable and have yet to experience a lost
package - however, in the event of such an occurrence we will make every
attempt to resolve the issue on an individual basis. If you would like
to upgrade your shipping option to have tracking and delivery
confirmation (and usually faster delivery time), send us a convo before
ordering so that we can let you know what the extra cost would be, and
then make you a custom listing with the upgraded shipping.
We ship to the 'ship to' address shown on your Etsy order. When placing
your order please make sure it is the correct address you want your
order shipped to, as we cannot take responsibility for incorrect
addresses provided to us.
US shipping rates apply to the continental 48 states only. US customers
located in Alaska and Hawaii please note that there will likely be an
additional shipping surcharge above the US flat rate shown in our
listing. Please convo us to find out what your actual shipping cost will
be. If you place your order without doing so we will contact you
afterwards to let you know about any additional shipping surcharge.
We ship items in either a sturdy bubble pack envelope or a cardboard
shipping carton, depending on the item(s) to be shipped. All items are
carefully packed to protect them from being damaged in shipping. In the
rare event of damage occurring please contact us with photos and we'll
do our best to help remedy the situation on an individual basis.
Normally, items we have in stock we try to ship within 2-5 business days
from date of purchase. However, as specified in some of our individual
listings, most items are made to order and have a lead time specified
in the listing description. Some items also have specific shipping
details which are described in the listing description as well.
*If you require an Item on a specific date please message us before placing order to get an accurate processing time.
Delivery Times for Basic Shipping Rates:
Canada – 2-9 business days (but up to 12 days for remote locations)
United States – 4-10+ business days
Everywhere Else – approx. 2 weeks+ unless noted in the listing as Surface delivery which takes about 6-8 weeks.
NOTE: Delivery times for shipments going outside of Canada are
estimates, since they depend largely on the amount of time Customs (in
the destination country) takes to clear the package, as well as the
efficiency of the postal service in that country. We do label all
shipments clearly with the proper customs forms, etc, in an effort to
avoid any unnecessary delays at Customs, but we cannot guarantee a
specific delivery time or date.
Payment
Taxes & Duties:
All customers with a shipping address outside of Canada should note that they may be assessed and charged tax and/or duty by the country/state they are having their purchase shipped to. NOTE: The buyer is responsible for any additional fees (taxes/duties) that may be charged by customs in their country. Purchases shipped to the USA or Mexico are exempt of duty (but not necessarily tax) since they are protected under the North American Free Trade Agreement.
Refunds and Exchanges
We make every effort to represent our products
accurately through our photos and item descriptions. Some of the
colorings may alter slightly, especially with the wooden rings, and
inlays, as each handcrafted ring is one of a kind. We do not offer refunds, for this reason. However, if you
are not happy with your purchase please let us know within 5 days of
receipt of shipment. Any order cancellations must be
authorized by us and returned items must arrive back to us, within 30
days, and in original condition (unused and in original packaging). Any
order cancellations are subject to a 10% processing fee.
Shipping charges are not refundable and any refunds on returns will be
minus the shipping charge on the order. Return shipping costs are the
responsibility of the buyer. All pieces, especially custom orders, sale items, and made to
order items are a final sale, as they are handcrafted upon purchasing.
Ring size: Please ensure you have correctly been measured. We are not
responsible for miss-sized orders. Please contact us if there is a
problem, and we will work with you to resolve the problem.
Wood rings:
Please note that wooden rings are not adjustable, and cannot be
re-sized, so please be sure of the correct sizing. Best time to measure
your finger is late afternoon/evening. Also to be noted, because of the
natural finish, rings are not to be submerged in water.
Wood rings are delicate. If treated correctly they should last. However, due to the inconsistent conditions rings can
experience, we are unable to guarantee them.
*Because, each ring is handcrafted, our pieces will vary in shades and
tones. The colour of the wood used may be slightly darker or lighter. Our silver beading rings are definitely a muted tone, and not a *bright* silver, but it has a wow, that will certainly please.
