Shipping
*Due to Canada Post's possible halting of mail service, and strike, we will be using alternate shipping. Purolator, Fed Ex...Please convo us, and we can give you an estimate in pricing, and delivery. We will cover shipping up to a certain price.
We ship worldwide with Canada Post, as well as
occasionally with Fedex within Canada and the US. In order to keep
shipping rates reasonable most of our items do not include tracking or
delivery confirmation (unless otherwise noted in the listing
description). We have found the postal system (both within Canada and
internationally) to be very reliable and have yet to experience a lost
package - however, in the event of such an occurrence we will make every
attempt to resolve the issue on an individual basis. If you would like
to upgrade your shipping option to have tracking and delivery
confirmation (and usually faster delivery time), send us a convo before
ordering so that we can let you know what the extra cost would be, and
then make you a custom listing with the upgraded shipping.
We ship to the 'ship to' address shown on your Etsy order. When placing
your order please make sure it is the correct address you want your
order shipped to, as we cannot take responsibility for incorrect
addresses provided to us.
US shipping rates apply to the continental 48 states only. US customers
located in Alaska and Hawaii please note that there will likely be an
additional shipping surcharge above the US flat rate shown in our
listing. Please convo us to find out what your actual shipping cost will
be. If you place your order without doing so we will contact you
afterwards to let you know about any additional shipping surcharge.
We ship items in either a sturdy bubble pack envelope or a cardboard
shipping carton, depending on the item(s) to be shipped. All items are
carefully packed to protect them from being damaged in shipping. In the
rare event of damage occurring please contact us with photos and we'll
do our best to help remedy the situation on an individual basis.
Normally, items we have in stock we try to ship within 2-5 business days
from date of purchase. However, as specified in some of our individual
listings, certain items are made to order and have a lead time specified
in the listing description. Some items also have specific shipping
details which are described in the listing description as well.
*If you require an Item on a specific date please message us before placing order to get an accurate processing time.
Delivery Times for Basic Shipping Rates:
Canada – 2-9 + business days (but up to 12 days for remote locations)
United States – 4-10 + business days
Everywhere Else – approx. 2 weeks unless noted in the listing as Surface delivery which takes about 6-8 weeks.
NOTE: Delivery times for shipments going inside, as well as outside of Canada are
estimates, since they depend largely on the amount of time Customs (in
the destination country) takes to clear the package, as well as the
efficiency of the postal service in that country. We do label all
shipments clearly with the proper customs forms, etc, in an effort to
avoid any unnecessary delays at Customs, but we cannot guarantee a
specific delivery time or date.
